Q1: What type of batteries do you produce?
A1: We specialize in LiFePO4 (Lithium Iron Phosphate) battery packs, mainly used for energy storage, solar systems, and off-grid power solutions.
Q2: What is the capacity range of your battery packs?
A2: Our standard LiFePO4 battery packs range from single 5kWh to 32kWh, and we can also provide custom solutions based on your project needs.
Q3: Are your products safe and reliable?
A3: Yes, all our products are built with high-quality cells, advanced BMS, and strict
quality control. They are certified with CE, RoHS, IEC62619, and UN38.3 for safety and reliability.
Q4: Do you offer OEM or ODM services?
A4: Yes, we provide both OEM and ODM services, allowing customization in capacity, size,
appearance, and functionality according to client requirements.
Q5: How can I get a price quote or technical support?
A5: You can contact us via email, website form, or phone. Our sales and engineering teams will provide detailed quotations, datasheets, and technical advice based on your project.
Q6: Can your batteries be used with solar power systems?
A6: Absolutely. Our LiFePO4 batteries are widely used in residential and commercial solar energy storage systems due to their long cycle life and stable performance.
Q7: What certifications do your batteries have?
A7: Our products hold CE, RoHS, IEC62619, and UN38.3 certifications, ensuring compliance with international safety, quality, and transportation standards.
Q8: Which countries do you export to?
A8: We export to more than 40 countries worldwide, including Europe, North America, South America, Africa, and Asia.
Q9: What is the cycle life of your LiFePO4 batteries?
A9: Our LiFePO4 batteries are designed for a minimum of 6,000 charge-discharge cycles at 80% depth of discharge (DoD), with a design life of over 10 years, making them ideal for long-term energy storage applications.
Q10: What BMS brand do you use in your ESS products?
A10: All our ESS products (5kWh and above) are equipped with PACE BMS, which supports RS485 and CAN communication protocols, enabling seamless integration with mainstream inverters and monitoring systems.
Q11: Which inverter brands are compatible with your batteries?
A11: Our batteries are compatible with a wide range of inverter brands, including Growatt, Deye, Solis, Victron Energy, SMA, Sofar Solar, and more. We provide full compatibility documentation and technical support upon request.
Q12: Do your products support parallel connection for larger capacity?
A12: Yes. Our low-voltage 15kWh stackable series (e.g.,LFP51300) supports multiple units in parallel to scale capacity according to project requirements, making it suitable for both residential and light commercial applications.
Q13: Do you have products certified for the North American market?
A13: Yes. Our LFP51300 ETL-listed model (51.2V 300Ah, 15.36kWh) meets ETL certification standards equivalent to UL requirements, and is specifically designed for the North American residential energy storage market.
Q14: What is your warranty policy?
A14: We offer a tiered 10-year warranty: full unit replacement in Year 1, free accessory replacement from Years 2–5, and free technical support from Years 6–10, ensuring long-term peace of mind for our customers.
Q15: What cell brands do you source from?
A15: We source premium-grade LiFePO4 cells from leading manufacturers including CATL, BYD, CALB, EVE, and Ganfeng Lithium, ensuring consistent quality and performance across all product lines.
Q16: What is your minimum order quantity (MOQ)?
A16: Our standard MOQ varies by product model. For most ESS products, the MOQ starts from 1 unit for sample orders, with competitive tiered pricing available for bulk orders. Please contact our sales team for a customized quote.
